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Account Manager in Westborough, MA at CLEAResult

Date Posted: 9/18/2018

Job Snapshot

Job Description

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Job Description Summary

Acts as representative to Trade ally organizations. Establishes and builds relationships in local, regional and national markets. Manages and promptly resolves customer concerns. Records, tracks customer interactions in accordance with corporation's procedures. Verifies product installations and that all paperwork received is accurate and complete. Trains on technical specifications and program requirements, and communicates program changes. Develops strategies to drive increased savings acquisition. Works with engineering and program to research and analyze current and future technical specifications and requirements. Troubleshoots technical issues, determines solution in accordance with product and customer specifications, and recommends solutions.

Job Description

5-8 Years

Relevant industry certifications could replace work experience

Key Responsibilities

30% Maintain current accounts and develop new accounts for medium-size kWh goals for one or more programs. Responsible for larger, moderate risk, and complex accounts.

20% Act as local, on-site program and company representative to customers and contractors; to encourage participation in the program and overcome barriers. Design and deliver proposals.

10% Document customer and contractor interactions to adhere to program requirements. Provide input and status updates to program staff

10% Troubleshoot technical problems and issues, provide technical advice, guidance and training on installation, adaptation, configuration or enhancement in accordance with client specifications

25% Travel throughout a defined territory with a Larger geographic impact or mix of low and high-tier client impact.

5% Misc.

Additional Job Description

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, disability, protected veteran status, sexual orientation or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustment to job descriptions and/or job requirements at any time without notice.


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