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Customer Service Representative in Columbus, OH at CLEAResult

Date Posted: 2/5/2019

Job Snapshot

Job Description

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Job Description

CUSTOMERLINK is the contact center of CLEAResult the leading energy efficiency company in North America. We help thousands of businesses and individuals reduce energy use and lower their utility bills through energy programs that we design, market and implement. We achieve all this through financial incentives, education and energy management strategies and solutions.
Customerlink Contact Center is the best way to get experience in the industry and after some time move into other parts of our company (we are NATION-wide after all.) We train you on building science and invest in you to become a subject matter expert; our people are highly trained and empowered.

We change the way people use energy.

If you are ambitious, fast, transparent, with a reliable attendance and commitment to customer satisfaction you are the perfect match to be part of our team.
We offer: 401 K plan, paid vacation, pay holidays, paid sick leave.
$12 Hour +  incentives


The Customer Service Representative is a sales & service position  with primary focus on  make sure to  help our customers save energy and money without sacrificing comfort. The CSR  must be friendly, professional and genuinely interested in the needs of our customers receiving inbound and making outbound calls to existing and current customers in an effort proactively  address various customer related needs., achieving  daily, weekly, monthly sales targets established by the call center  managers.
  Receive inbound calls to resolve customer questions or concerns regarding their account, plans  while identifying potential opportunities to renew or extend their existing energy plans.
Make outbound calls to retain/recapture or offer plans to  customers.
Maintain an acceptable volume of various customer retention and sales per week and month.
Accurately document and update customer records in the computer system.
Maintain high levels of confidentiality.   
Proactively offer products and close sales that result from an initial incoming contact with the customer.  


Minimum of 6 months of previous experience within a customer facing environment required; Call Center experience  in an inbound/outbound sales environment preferred
Sales oriented with  focus on customer service satisfaction.
“How can I help you?” attitude
Prefers to work in a fast-paced environment
Strong desire to work within a team oriented environment with high level of collaboration and teamwork
Type 35+ WPM, and ability to navigate through several internet based applications
Proficient in Windows-based computer programs with excellent navigation skills
Punctual and high attendance reliability.
High School or GED required; 

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, disability, protected veteran status, sexual orientation or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustment to job descriptions and/or job requirements at any time without notice.


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