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Customer Service Representative in Westborough, MA at CLEAResult

Date Posted: 9/4/2018

Job Snapshot

Job Description

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Job Description Summary

Are you ambitious, fast, transparent and committed to customer satisfaction? Are you passionate about the environment and energy efficiency? If so, you might be the perfect match to be a part of our team!

CLEAResult is the leading energy efficiency company in North America. We help thousands of businesses and individuals reduce energy use and lower their utility bills through energy programs that we design, market and implement. We achieve all this through financial incentives, education and energy management strategies and solutions. We change the way people use energy.

Job Description

Responsibilities

 


•         The Customer Service Representative (CSR) role is a customer service position with a primary focus on helping our customers save energy and money without sacrificing comfort.


•         A CSR must be comfortable speaking to and promoting the programs offered in their area. Prior building science knowledge is a plus but not required. We train all CSR’s on building science basics.


•         To be successful in this position the CSR must be friendly, professional and genuinely interested in the needs of our customers.


•         The CSR is responsible for receiving inbound calls and making outbound calls. Prior experience in responding to web inquiries, communicating with customers via email or providing customer service via chat is a plus and may be required.

- Minimum education requirement - High School diploma or GED

Must be able to:


•         Accurately document and update customer records in the computer system.


•         Maintain high levels of confidentiality.   


•         Being self-motivated, responsible, punctual and curious are all keys in this role.

JOB REQUIREMENTS


•         Minimum of 6 months of previous experience within a customer facing environment required; Call Center experience in an inbound/outbound sales environment preferred


•         Sales oriented with focus on customer service satisfaction.


•         “How can I help you?” attitude


•         Prefers to work in a fast-paced environment

Additional Job Description



As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, disability, protected veteran status, sexual orientation or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustment to job descriptions and/or job requirements at any time without notice.

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