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Market Outreach Associate in Westborough, MA at CLEAResult

Date Posted: 11/13/2018

Job Snapshot

Job Description

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Job Description Summary

The Market Outreach Associate is responsible for directly engaging with customers from the Mass Save Home Energy Services Program with the objective of increasing energy efficiency on behalf of Mass Save partner utilities. The associate educates homeowners on energy efficiency and promotes the completion of weatherization measures. Outreach is conducted through several channels following the completion of a Mass Save Home Energy Assessment.

Job Description

The Market Outreach Associate is responsible for continuing customer relationships established during Home Energy Assessments to ultimately increase customer adoption of weatherization measures. Working as a part of a fast growing and entrepreneurial team, the Associate is expected to explain specific energy savings measures, program offerings and incentives to customers. The associate is also responsible for accurate recording of customer progress from outreach through fully executed contract. The associate works directly with a Field Manager and receives oversight from the Market Outreach Specialist on technical questions.

Daily Activities Include:

  • ~75%  of time spent on customer outreach through variety of channels
    • 10-25% outbound calling
    • 40-65% other outreach channels (e.g. email outreach) to meet customer needs
  • ~25%  of time spent on operations and process improvements to allow for increased conversions including collaboration with program leadership and other functions (e.g., marketing) associated with the conversion process

Qualifications:

  • Equivalent experience and a High School diploma are acceptable. Bachelor’s degree preferred.
  • 2-4 years experience preferred in customer service, customer engagement or sales
  • Strong customer service, sales and client relationship management skills and enthusiasm for energy conservation.
  • Ability to effectively communicate technical concepts and program offerings to customers
  • Ability to work independently as well as function in a team setting.
  • Strong desire to work in a dynamic team with the possibility for additional responsibilities
  • Computer proficiency, experience with Windows-based office applications required.
  • Familiarity with computerized building energy modeling software or other residential construction software preferred.
  • Position may require flexibility to work evenings and some Saturdays.

Additional Job Description

Equal Opportunity Employer                       

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, disability, protected veteran status, sexual orientation or any other protected status. 
 

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustment to job descriptions and/or job requirements at any time without notice. 

© Copyright 2013 CLEAResult.   All rights reserved.   



As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, disability, protected veteran status, sexual orientation or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustment to job descriptions and/or job requirements at any time without notice.