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Operations Specialist in Portland, OR at CLEAResult

Date Posted: 6/21/2018

Job Snapshot

Job Description

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Job Description Summary

The Operations Specialist ensures a smooth delivery of projects and programs; while adhering to program, practice and operations guidelines. This individual will be detail-oriented, solutions-driven, client-focused, and a team player with a focused ability to manage multiple and often shifting priorities with a high degree of quality, efficiency, reliability, and accuracy needed to provide program and administrative support. This position is more internal-facing than client facing, although this role does have direct client, customer and contractor contact that encompasses data management, metrics and reporting, team facilitation and coordination to support the business function.

Job Description

Responsibilities:

  • Maintain and monitor multiple workflows to ensure on-time delivery of various reports and requests for information/data, including: regular status reports, monthly, quarterly and annual reports; compliance, audit or evaluator reports
  • Synchronize, and provide continuity and communication between cross-functional teams, facilitating the efficient movement (a high volume) of information/records from start to finish
  • Gather, analyze, summarize and articulate data, and configure data-driven reports using critical thinking skills
  • Schedule and plan meetings, prepare and maintain meeting records, brief and debrief meeting and project participants, manage and monitor project schedules and task lists; and track actions, inputs/outputs.
  • Work with management to support the development and implementation of tools and processes, such as capacity monitoring, backlog trends, corrective actions, etc., which will be used to inform important business decisions
  • Maintain a compliant Document Management system on SharePoint
  • Establish and cultivate collaborative relationships with team and individuals and cross-functional teams.
  • 30%: Manages program data and conducts analysis
  • 25%: Program scope reporting and goal setting, client and account management interaction.
  • 20%: Team lead – train, review work quality, oversee timelines, address system functionality and drives process improvements.
  • 15%: Produces regular reports while ensuring compliance with terms of contract, relevance of content and professional presentation.
  • 10%: Special projects

Education/Experience/Skills:

  • Bachelor Degree preferred
  • 3+ years of program/operational experience and ability to work across functional areas and methodologies
  • Certification or study of Quality and Process Improvement standards and methodologies
  • Great initiative – must be a “go-getter” who effectively manages multiple tasks and deadlines
  • Excellent verbal and written communication skills
  • Consistently applies critical thinking to identify, analyze and resolve problems
  • Thrives in a fast-paced, rapidly changing environment
  • Strong attention to detail
  • Experience with CRM systems and SharePoint preferred
  • Intermediate MS Office skills required
  • Experience and comfort with quality control and continuous improvement concepts
  • Energy efficiency experience a plus

Additional Job Description

Equal Opportunity Employer                       

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, disability, protected veteran status, sexual orientation or any other protected status. 
 

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustment to job descriptions and/or job requirements at any time without notice. 

© Copyright 2013 CLEAResult.   All rights reserved.   




As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, disability, protected veteran status, sexual orientation or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustment to job descriptions and/or job requirements at any time without notice.