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Operations Supervisor in Westborough, MA at CLEAResult

Date Posted: 10/8/2018

Job Snapshot

Job Description

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Job Description Summary

The Program Operations Supervisor will lead a team of 15-20 employees (~10 of which will report directly to the supervisor) to ensure smooth operations and business processes related to the Home Energy Services program with Mass Save.

Job Description

Responsibilities:

  • Overseeing the Program Operations team by directly supervising entry-level staff responsible for tasks and processes including, but not limited to:
    • Coordinating and providing communication between staff and program
    • Acting as a liaison between Program Operations staff and direct manager, field staff, and other program managers/departments
    • Tracking direct reports PTO
    • Meeting with direct reports on a monthly basis
    • Meeting with sub-departments (contract processing, contractor assignment, QAQC inspections, etc.) regularly
    • Implementing process improvements and workflow efficiencies with program changes or pilot initiatives
    • Goal setting and performance reviews with direct reports twice a year
    • Fulfilling rush client requests
    • Tracking daily production numbers and backlog reports
    • Handling escalation customer situations that may arise

Requirements:

  • 2-4 years relevant experience with program
  • 0-2 years people management

Additional Job Description

Equal Opportunity Employer                       

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, disability, protected veteran status, sexual orientation or any other protected status. 
 

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustment to job descriptions and/or job requirements at any time without notice. 

© Copyright 2013 CLEAResult.   All rights reserved.   



As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, disability, protected veteran status, sexual orientation or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustment to job descriptions and/or job requirements at any time without notice.

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