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Program Specialist in Oklahoma City, OK at CLEAResult

Date Posted: 11/22/2018

Job Snapshot

Job Description

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Job Description Summary

The Program Specialist is responsible for supporting delivery of energy efficiency programs across the state of Oklahoma by providing direct support to team members and utility customers under the supervision of the Program Manager. The Program Specialist will primarily be responsible for in-home assessment work but will also support quality assurance and quality control work in the field throughout the utility service territory.

Job Description

• Effectively communicate energy efficiency terminology and concepts to non-technical individuals, and maintain relationships with program stakeholders

•    Identify and escalate issues or areas of concern for project or department performance to the appropriate managers or supervisors, and develop and implement strategies to address those issues or areas of concern
•    May manage multiple tasks on multiple projects, including: communicating, printing and/or creating training materials; data entry; scheduling meetings and training sessions; file documents and data review
•    Assembly and implementation of project planning details, invoicing and reporting activities via software field tool
•    Technical document review (Project Scope and Associated Documents)
•    Update and track deliverables for internal and external team members, management and clients
•    Analyze and review reports, spreadsheets and program database for accuracy, completeness, errors, and eligibility
•    Identify errors in both written and text documents and resolve
•    Work toward independently conducting on-site meetings with customer stakeholders via phone outreach follow-up to engage customers in the energy efficiency programs
•    Perform field inspections at utility customer residences and report accuracy, completeness, errors, and eligibility of work performed
•    Additional tasks, duties assigned by Program Manager

Requirements
•    2+ years of sales experience and data tracking systems (CRM, etc.) preferred
•    Strong written and verbal communication 
•    2+ years work experience in a relevant field (energy efficiency preferred)
•    Strong Computer and Data Analytics skills (utilizing Microsoft Office 2007 or later)
•    Database experience preferred
•    After gaining experience and training, travel will be 85% (all in-state) with occasional overnight travel, and company vehicle provided
•    Strong writing, reporting, communication and interpersonal skills
•    Process oriented with strong attention to detail and quality; organized and customer service focused
•    Ability to work autonomously and communicate progress of task completion
•    Ability to work under stress, interruptions, and tight deadlines

Additional Job Description

Equal Opportunity Employer                       

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, disability, protected veteran status, sexual orientation or any other protected status. 
 

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustment to job descriptions and/or job requirements at any time without notice. 

© Copyright 2013 CLEAResult.   All rights reserved.   



As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, disability, protected veteran status, sexual orientation or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustment to job descriptions and/or job requirements at any time without notice.